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Association of Computer Repair Business Owners
Recent Blog Posts
Six key reasons why MSPs need a Service Desk solution
In order to achieve success, your business needs processes in place that support your growth and help you scale. For an MSP, the tool to assist here is a service desk application that is simple to use, automates systems and supports the key components that drive a business, such as customer service, communications, and efficiency. Six ways a service desk will help your business: Deliver Improved Service and Efficiency It is vitally important that you as an MSP communicate and deliver excellent customer service. A service desk product can help prioritize customer issues through a rule-based system that is set up between the MSP and the customer, the system notifies the user when an issue is being handled and all issues are trac ... read more
A brief history of backup failure
When it comes to defending your company data against the plethora of external threats the one thing you really can’t be without is a robust backup solution, warns Ian Trump. Accidents happen in real space and cyberspace. Sadly, when physical accidents, damage or theft occurs there is no “magic button” you can press to replace everything instantaneously. The closest thing we have is an insurance claim, and that can takes months. In cyberspace, however, things are very different. Here, there is a technology that allows everything vital to a business to be almost instantaneously replaced, when accidents, theft, or corruption (the electronic equivalent of damage) occur. Although the feeling of violation will not be magically und ... read more
Sync-And-Share: The Right Tool For The (Backup) Job?
Using Sync-And-Share For Endpoint Backups? You May Be Creating More Problems Than You Are Solving. A Lot More! In today's workplace, mobility and BYOD are all the rage. Employees have grown to love the usefulness and convenience of their personal devices. They are demanding the same flexibility for their work. This trend combined with the collaborative nature of much modern work has given rise to another tool – sync and share. Enterprises have traditionally focused on protecting servers and network perimeters. But they have often ignored endpoint protection. A lot of endpoint users, eager to protect their data, resort to sync and share programs, thinking they will provide a useful and viable backup solution. They won't. And chances ... read more